Terms of use

GENERAL TERMS AND CONDITIONS OF SALE AND USE


Preliminary observations
Please read the following information carefully. By accessing this website and all those linked to it, as well as Gringa Bijoux services, you explicitly accept the terms of use and declare that you fully understand its content.
If you do not agree to these terms in full, please do not visit our website or use our services.
We reserve the right to change these terms and conditions at any time. The only way for you to stay informed about the content of these terms and conditions is to visit this section regularly.
Your use of this website is at your own risk. We assume no responsibility for any damage (direct or indirect) that may arise as a result of accessing our services and our website. It is also your responsibility to protect the data on your computer or other data carrier by any appropriate technical means and to ensure that the content of the media in question does not pose a security risk to us.
Any transmission of data over a network, such as the Internet or email, involves risks, including that third parties may access it without your or our consent. Therefore, we cannot guarantee the confidentiality of any information exchanged between you and us, or between you and third parties who use our services. Therefore, if you exchange information, you are aware of the fact that it can be read by third parties and you explicitly accept the consequences.
You should also be aware of the fact that an exchange of information via the Internet or e-mail can pass through a multitude of countries, even if the exchange takes place between two users located next to each other. Some countries do not offer the same level of data protection as the country in which you are located. By using our website and services, you expressly consent to your data being transmitted abroad.
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The clauses below constitute the general terms and conditions of semi-jewelry and fashion accessories for sale on the Gringa Bijoux company website.
The company Gringa Bijoux is registered in the Commercial Register of the Canton of Friburgo under number xxxx. The company is located at xxxxxx and is represented by Mrs. Sara Novais, holder of the individual signature.

  • Object:


These General Terms and Conditions of Sale define the contractual relationship between Gringa Bijoux and the customer. The customer declares that he has read all general terms and conditions and accepts them without restrictions or reservations. The customer also acknowledges that they have benefited from the advice and information necessary to ensure that the offer is suitable for their needs.

  • Products and services


The products and services offered are those listed in the catalog published on the Gringa Bijoux website, subject to availability. Only the products listed on the website on the day of the customer's order are offered for sale. Gringa Bijoux takes great care in placing online information relating to the essential characteristics of the products offered on the website and, in particular, through detailed descriptions and photographs that illustrate the products. The photographs on the website are intended to illustrate the products offered for sale and are not contractual. They are as faithful to the models as possible. However, they cannot guarantee a perfect similarity with the product offered, particularly with regard to colors. Since the photographs do not fall within the scope of the contract, Gringa Bijoux cannot be held responsible if errors have been inadvertently introduced into the photographs. Therefore, the customer is invited to consult the description of each product to learn about its particularities.

  • The prices


Prices are quoted in Swiss francs (CHF) and include all taxes. The price of semi-jewelry and accessories sold is as indicated at the time of the order placed by the customer on the website. Shipping costs are not included. The final price is as indicated in the order confirmation, including all taxes. Gringa Bijoux reserves the right to modify sales prices at any time. However, you undertake to invoice the items at the price indicated on the day the order is placed. Discount codes may be offered to Gringa Bijoux customers. These discount codes can only be used on purchases made through the customer who received the discount code.

  • Account, Password and Security


To use the website and benefit from the services it offers, each user must create an account when placing their first order. To do this, data is needed that can be used to identify the data subject. This mainly consists of the customer's email address, a nickname and a password. The customer is solely responsible for the quality and confidentiality of the password chosen when registering on the website. In case of fraudulent use of the customer's password, account or any security breach, the customer undertakes to inform Gringa Bijoux as quickly as possible. The customer takes care to close his account at the end of each of his visits to the website. Gringa Bijoux is not responsible in any way for any damages or losses caused by the customer's failure to comply with the terms of use. Gringa Bijoux reserves the right to delete or suspend a customer's account at any time and without prior notice, without having to provide any justification for doing so.

  • Place an Order


It is possible to place an order on the Gringa Bijoux company website 24 hours a day, 7 days a week. Once the desired products have been chosen (size, type of bath, color, quantity) and placed in the basket, the ordering process is divided into three distinct steps:

    • The first step is to identify yourself or fill out the identification form
    • The second step is acceptance of the general terms and conditions of sale, ticking the box provided for this purpose
    • In the third and final step, the customer selects the desired payment method and then proceeds to payment.


Payment of the order firmly and definitively formalizes the purchase and sale contract that binds the buyer to Gringa Bijoux.

  • Order


Any order necessarily implies acceptance of these general terms and conditions of sale in their entirety and without conditions. An order is only considered after payment is made and accepted. In case of an abnormal order, a previous dispute or any other legitimate reason, Gringa Bijoux reserves the right to cancel the current order and not act upon it . Gringa Bijoux is committed to honoring orders received within the limits of available stocks. If one of the ordered products proves to be unavailable, Gringa Bijoux will inform the customer as quickly as possible. If necessary, the customer is free to cancel the order placed and demand a full refund of payments already made from Gringa Bijoux.

  • Shipping fees and delivery method


For each order placed, shipping costs are CHF 5 and are free for purchases of CHF 100 or more. Gringa Bijoux delivers its products to Switzerland via Swiss Post. Products are shipped within 2 to 5 days for all orders placed from Monday to Friday. The delivery location is the one indicated by the customer during the order process. In the event of excessive delivery times due to postal services, means of transport, loss of products or strikes, Gringa Bijoux declines all responsibility. It is the customer's responsibility to inform Gringa Bijoux in the event of a prolonged delay in delivery, mentioning the reference of the order in question, so that Gringa Bijoux can contact the postal services in order to open an investigation:

    • If the package is found, the delivery process will resume.
    • If the order is declared lost, Gringa Bijoux informs the customer and undertakes to refund the lost order.


When the customer takes physical possession of the products, the risk of loss or damage to them is immediately transferred to the customer.

  • Delivery error


The customer is invited to check the conformity of the items received upon receipt of the order. If you notice an anomaly, Gringa Bijoux must be immediately informed within 48 hours of receiving the package. Once this period has elapsed, no complaints will be taken into consideration by Gringa Bijoux. All risks related to the transportation of items are borne by the customer. It is the customer's responsibility to submit a substantiated complaint to Swiss Post or the parcel carrier concerned within three days from the date of delivery if the contents of the parcel have been damaged during transport.

  • Defective items


Gringa Bijoux undertakes to exchange a defective item when the return conditions are met. Gringa Bijoux will make the exchange as quickly as possible and is responsible for shipping costs. Gringa Bijoux reserves the right to require the customer to return the defective product.

  • Payment methods


The customer has the option to make payment, of their choice, via PayPal, bank transfer or credit card. Payment must be made in full at the time of ordering. At no time can the amounts paid be considered deposits or advances. Secure online credit card payment is handled by payment service provider Stripe. The customer confirms that they are the legal holder of the card to be debited and that they have the legal right to use it. The customer's account will be debited immediately. If it is impossible to charge the card, the order will be canceled and the sale will be immediately canceled by law.

  • Cancellation


The withdrawal period available to the customer is 7 days and begins to run as soon as the merchandise is received. This right is exercised by returning the product. The customer who wishes to exercise his right of withdrawal does not have to justify any reasons and does not pay any penalty. Only return shipping costs are fully borne by the customer. Any exchange or withdrawal must be made, specifying the surname, first name, full contact details, order number and the nature of the desired exchange (refund or exchange) to the following address: xxx

The item must be returned in new condition, in its original packaging and still labeled. Any item returned incomplete, damaged, dirty or used will not be returned by Gringa Bijoux. Refunds for items are made by crediting the value of the returned items to the customer's bank account. Gringa Bijoux undertakes to make the refund within a maximum period of 30 days. The customer is free to choose the type of shipping that suits them to return the items. However, it is up to him to keep all proof of the return made. Return shipping costs are the responsibility of the customer.

  • Intellectual property


Intellectual property law protects all visual or sound elements reproduced on the website. As a result, it is strictly prohibited to reproduce, represent, disclose, commercialize, modify or grant all or part of any of the elements reproduced on the website without the prior and express consent of the company Gringa Bijoux. Users have the right to consult the information and materials made available to them, but do not become owners of them in any way. These rights remain the exclusive property of Gringa Bijoux.

  • Information and questionnaires


Personal information obtained through questionnaires, forms or when creating a customer account is only intended for Gringa Bijoux for the purposes of registering and processing orders, managing customer accounts, marketing and statistical studies, in order to provide customers the most appropriate offers and ensure the monitoring of quality services and commercial prospecting. Gringa Bijoux's various commercial offers are communicated to customers by email, post or SMS.

  • Archiving


For any payment by credit card on the Gringa Bijoux website, the electronic certificate issued by the electronic payment manager will be valid as proof of the value and date of the transaction.

  • Guarantees


Subject to applicable regulatory provisions, the customer expressly acknowledges and accepts that the Gringa Bijoux website is provided as is, accessible according to its availability and without any express or implied warranty on the part of Gringa Bijoux. The use of this website is the sole responsibility of the customer and the customer fully assumes the risks. The company does not guarantee that the website, the content and the products offered perfectly meet the customer's expectations. It also does not guarantee that the website will remain uninterrupted or error-free. Furthermore, Gringa Bijoux cannot guarantee that its website is free of viruses. Any material downloaded and/or obtained, in any way, during the use of the website is done at the sole risk of the customer. Gringa Bijoux is in no way responsible for any damage or loss of data suffered by the customer's computer. No advice or information, written or oral, obtained by the user from the Ginga Bijoux company website or during the use of this website is likely to create any guarantee not expressly provided for in these general conditions.



  • PRODUCT WARRANTY:

The semi-jewelry is plated in 18k gold and white rhodium and comes with a 6-month plating guarantee. The parts considered as guaranteed are: any

manufacturing defect, total or partial detachment of the blade; breaks or cracks in fasteners.

  • Parts considered out of warranty:
  • Darkened by dirt;
  • Broken;
  • Incomplete;
  • Scratched;
  • Crumpled;
  • Reddish;
  • Opaque or milky stones;
  • For misuse


Precautions to Avoid Misuse of the Product: Avoid Contact With:

  • Sea water from the pool;
  • Creams;
  • Detergents
  • Chemicals;
  • Humidity
  • Excessive sweating;
  • Perfumes;
  • Any abrasive product
  • Store parts separately as they may cause scratches.

  • Litigation


Gringa Bijoux cannot be held responsible for damages of any kind, whether material, immaterial or bodily damages, which may result from a malfunction or misuse of the products sold. In case of difficulty in applying these general terms and conditions of sale, the customer has the possibility, before taking any legal action, to seek a solution with Gringa Bijoux.

  • Force Majeure


Compliance with Gringa Bijoux's obligations under these general conditions of sale is suspended in the event of unforeseeable circumstances or force majeure that prevents compliance. Gringa Bijoux will notify the customer of the occurrence of such an event as quickly as possible. Gringa Bijoux reserves the right, whenever it wishes, to modify, temporarily or permanently interrupt all or part of the website, without prior notice or compensation of any kind. The Company will not be liable to the customer or any third party for any modification, interruption or suspension of the website.

  • Applicable law and place of jurisdiction


Swiss law will apply to these General Terms and Conditions. The competent forum for all disputes relating to the contract, including the validity of the contract, is xxx (FR).